The story behind the cover: How our reps make your trip worry-free
Most years, our brochure cover features some stunning scenery and evocative images. This year, we decided to feature one of the most important elements of our self-guided walking and cycling experiences: our full time on-site reps.
That’s Tony & Ludmilla on their bikes just outside Tourtour in Provence last year, picking up some fresh local produce for dinner. The old timey truck brought to mind the days of past, when a stamp and postcard actually hit the post office for delivery (maybe after you’d already returned home)!
We often hear rave reviews about our reps, “they went above and beyond” and “..Sarah… was outstanding!”. It’s a little known, unique and highly important part of our program – contributing no doubt to the high level of repeat and referrals from our traveling guests.
Our reps are all bilingual (in the country you are visiting), and FULL time employees, meaning that they are there to help you 24/7 in the event of a problem or an emergency. If your bike breaks down, or you get sick in the middle of the night, our reps are on call to help. It’s reassuring to know that someone is on hand (that speaks English) and is familiar with the area and hoteliers.
The reps have a number of responsibilities, in addition to meeting guests at the train station and driving you to the first hotel, you’ll also conduct a briefing session to go over the route notes and maps and get comfortable with the directions. You’ll be fitted with your bike (on cycling tours) and while you are out on the route, he or she will be transporting your luggage to the next hotel to be waiting for you on your arrival. And, if you just happen stop at a winery, they’ll even go out and pick up your purchases for you!
We thank our tireless reps, whose contributions are often unseen but always appreciated!