British Airways’ Heathrow Fiasco
No doubt you’ve heard about the mess created by British Airways at their new highly-touted terminal at Heathrow in London. Starting with the first flight out of the terminal, the luggage system did not function properly, causing thousands of lost bags and an equal number of frustrated travelers, one irate Naomi Campbell included (later arrested for her tirade).
Sure, one never expects international travel to be fun (the good stuff starts when you arrive at your destination), but it should never be this unpleasant. We here at Breakaway Adventures are very disappointed with British Airways and the handling of this fiasco.
Were you affected? What do you think of how they managed the mess? Let us know!